Refund policy

 

VANESSA SARONI has a 14-day return policy: you have 14 days from when your order is delivered to ship it back to our return center for a refund or exchange.

 

Any claim regarding the delivery of Product(s) must be submitted in 14 days following receipt of the Product(s). The customer must contact the customer service beforehand via vanessasaroni.com@gmail.com to obtain a “Return Authorization”.

 

Once you have received the return authorization for your order, you can return the product(s) back to us. No parcel shall be accepted without a return authorization . Returned items must comply with our returns policy: Items must be returned in their original condition with all tags attached in the branded packaging provided. This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Bags and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping. Please take care when trying on your purchases and return them in the same condition you received them. Returns that have been worn, used, altered or damaged will not be accepted and may be sent back to you and/or a refund refused. Any parcel returned after the prescribed timeframe shall be refused and returned to the sender. No parcel returned as cash on delivery shipping shall be accepted, whatever the reason. The costs and risks pertaining to the return of Product(s) are borne by the sender. VANESSA SAORNI is not responsible for the refund any import tax/duty that your order may have incurred for returned items. VANESSA SARONI cannot be held responsible in the event of loss, theft or damage of the returned parcel. Returned parcels for which the Customer’s identification (surname, first name, address and return code) is not possible shall be refused.

 

The Product(s) must be returned to:

 

VANESSA SARONI Attention: Customer Returns

 Prinsengracht 764-1

1017 LE Amsterdam

The Netherlands

 

After receiving the returned product refunds will be credited to your original method of payment. Original shipping charges, duties, taxes or tariffs will not be refunded. Once your order has been receipted and inspected please allow 5-10 working days for a refund to be credited back to your payment method. Any delivery costs paid in connection with the order are non-reimbursable or refundable. Moreover, any return delivery and clearance costs incurred by you when returning products are non-reimbursable or refundable.